Tracking Payment Requests

Tracking Payment Requests

To view a payment request for a specific patient

  1. Search for the patient, or select them from your caseload
  2. Open the patient record
  3. Go to the assessment page to view the payment request for that assessment

To view all payment requests

  1. Click Payment requests in the left-hand navigation panel
  2. Review all of your payment requests across different assessments
  3. Check the status shown for each request

To download your payment request data

  1. Go to the Payment requests tab
  2. Click the option to download a CSV extract of your payment requests

Payment Statuses

  • Thalamos will pay you directly, this means that you will no longer need to wait for ICB approval for payment.
  • The AMHP will need to confirm your involvement.
  • Once confirmed, Thalamos will then pay within 2-5 working days
  • Thalamos will then handle invoicing to the ICB on your behalf
  • This means that Thalamos will be updating the statuses of your payment requests.
  • You will receive an email notification once the status of your payment request has been updated.
  • Please ensure you have provided Thalamos your banking details via this survey.

Understanding payment request status updates

You will receive an email notification each time the status of a Section 12 payment request changes. If you view these requests and have any questions, please contact our finance team at drfinder@thalamos.co.uk

Statuses:

  • Paid: payment completed
  • Payment on Hold: under review, no action needed yet
  • Receipt Missing: doctor must provide a receipt
  • Bank Information Missing: doctor must provide bank details
  • Value Incorrect: doctor must confirm the correct amount
  • Registration with ICB Needed: doctor must register with the ICB 


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