Can I claim mileage and other expenses?
Yes. You can add mileage, and you can also add other costs such as parking or tolls, you will need to upload receipts if you add expenses.
How do I know if my payment is progressing?
You can check the status in the Payment Requests section on eMHA, and you will also receive email notifications when the status changes.
How will I know if my payment request has been approved or paid?
The product is intended to notify doctors and update statuses in their view, including when a request has been processed or paid. You can always view the status of your payment request within eMHA and you will receive an email notification to let you know of any updates.
What if I attended but the assessment could not happen?
Mark in the payment; “Assessment not possible,” depending on if the organisation has a ‘call out fee,’ you will be paid appropriately.
Who pays me — Thalamos or the ICB?
Thalamos pays you directly, then invoices the ICB separately. This will mean you will be paid more efficiently. Within 2-5 days, once the AMHP has accepted the request.
Will I get told why a payment request was not approved?
That is something the team wants to improve. They discussed adding more detailed rejection or hold reasons, such as:
missing receipt
bank/payment details missing
registration/accreditation issue
wrong claim details
You will receive some additional information via email if any of these statuses show next to your payment requests.
What should I do if a payment status says something is missing or incorrect?
Follow the action implied by the status. For example, upload a receipt, provide bank details, or confirm the correct value. If needed, contact the finance team at drfinder@thalamos.co.uk.
How will I know if I have been invited to an assessment?
You’ll receive an invitation through Thalamos; by email and/or SMS depending on your preferences in your profile. You’ll also see the request in your notifications when logged in.
What information will I see before accepting?
You will be able to review the patient name, assessment location, proposed time, professionals involved, and travel details.
Can I decline an assessment request?
Yes. If you receive an invite and cannot do it, you will be able to decline it, you will then no longer be able to view any details from this request.
Can I check the distance before deciding?
Yes. The request shows travel information based on the home location saved in your profile, so it is important to keep your location updated in your profile. There is map functionality so you can link out to google maps from your saved location to the assessment location. Please make sure to keep your profile up to date to ensure the directions are accurate.
Can I come back and review the request later?
Yes, as long as another Doctor has not accepted the invitation first. You can go to My MHA Assessments and select View details to review the latest information.
I have been sent a request and now seeing error message.
If the AMHP confirms another doctor, anyone else who tries to access the request should see a message explaining that the assessment has already being arranged. This is intended to prevent duplicate attendance or confusion.
Can I add the assessment to my calendar?
Yes. There is an “Add to calendar” function intended to create a calendar event with the assessment location and timing. You will need to integrate your calendar within eMHA. Once you open the request details, you can Add to your Calendar.
Why am I not receiving many requests?
Your profile may be incomplete or out of date. Search matching can be influenced by your availability, location, local authority coverage, specialisms, language, and contact details.
Can I edit a payment request after submitting it?
If you need to make any changes to the payment request, please contact our finance team at drfinder@thalamos.co.uk
Can I claim mileage and other expenses?
Yes. You can add mileage, and you can also add other costs such as parking or tolls, you will need to upload receipts if you add expenses.
How do I know if my payment is progressing?
You can check the status in the Payment Requests section on eMHA, and you will also receive email notifications when the status changes.
How will I know if my payment request has been approved or paid?
The product is intended to notify doctors and update statuses in their view, including when a request has been processed or paid. You can always view the status of your payment request within eMHA and you will receive an email notification to let you know of any updates.
What if I attended but the assessment could not happen?
Mark in the payment; “Assessment not possible,” depending on if the organisation has a ‘call out fee,’ you will be paid appropriately.
Who pays me — Thalamos or the ICB?
Thalamos pays you directly, then invoices the ICB separately. This will mean you will be paid more efficiently.
Will I get told why a payment request was not approved?
That is something the team wants to improve. They discussed adding more detailed rejection or hold reasons, such as:
missing receipt
bank/payment details missing
registration/accreditation issue
wrong claim details
You will receive some additional information via email if any of these statuses show next to your payment requests.
What should I do if a payment status says something is missing or incorrect?
Follow the action implied by the status. For example, upload a receipt, provide bank details, or confirm the correct value. If needed, contact the finance team at drfinder@thalamos.co.uk.
My Bank details are wrong, what should I do?
Contact the finance team at drfinder@thalamos.co.uk and input the correct details into the onboarding form here.
Why do I need to provide my bank details?
Thalamos pays doctors directly for Dr Finder assessments, so bank details are needed to process payment.
How do I provide my bank details?
Bank details should be submitted via the linked survey provided in the training materials.
What happens if I do not submit my bank details?
Your payment may be delayed, the team would need to contact you directly to provide this information.
Do I need to wait for ICB approval before I am paid?
No. Thalamos pays doctors once the AMHP has confirmed the doctor was either at the assessment, or they were called out to the assessment. Thalamos handles invoicing to the ICB separately.
Who do I contact if I am unsure whether my bank details have been received?
Contact the finance team at drfinder@thalamos.co.uk.
What information do I need to enter to search for a doctor?
You can enter:
the assessment location (you can leave this an unknown if unknown.
one or more proposed time slots
any relevant filters, such as specialism, gender, or language
Why do I need to enter an assessment location?
The location helps doctors understand where they would need to travel to for the assessment, so they can view travel time before accepting the request. The doctor-facing invite shows the assessment location, map, and travel information.
Can I change the time later?
Yes. You can initially search using a broader slot, then later narrow it to a more specific time when confirming the doctor.
Will I only see doctors who match every filter?
No. Filters help narrow the list, but you should still be able to see the wider pool of doctors even if no one matches every selected criterion exactly. AMHPs can still choose doctors even where profiles do not have every filter completed.
What if a filter option is missing or wrong?
The specialism, language, gender, and local authority lists are configurable by admins, so they can be updated without a code change.
Can I contact doctors directly from the results list?
Yes. One of the main changes is that you can now contact doctors directly from the search results. The training pack also confirms AMHPs can contact doctors by email, phone, or SMS.
What does “Mark as contacted” mean?
It is mainly a way of recording that you have tried to contact someone. This helps with reporting and makes it easier to show how many doctors you have reached out to.
Where do I see which doctors I’ve reached out to?
They appear in the assessment view under the list of independent doctors associated with that assessment.
Can I request additional doctors later if nobody replies?
Yes. You can go back and request additional doctors to the assessment at any point.
Can I confirm one doctor once they agree outside of eMHA?
Yes. If a doctor agrees, you can confirm them in the system.
What happens to the other doctors I contacted once I confirm one?
They should no longer be able to continue into the live request. If they follow their link, they should see a message that the assessment is already being arranged.
What if the confirmed doctor later becomes unavailable?
You can unconfirm them and reopen a new assessment so someone else can be arranged.
Will doctors always know enough context from the invite alone?
Probably not. That is why direct contact details are important, so doctors can call and ask for more context before accepting. The invite itself includes patient details, assessment details, a map, the proposed assessment time, and who else is involved
Do I approve the doctor’s payment request?
Yes, but only at a high level. Your role is to confirm whether the doctor attended and carried out the assessment, rather than reviewing a detailed expense breakdown. The AMHP will confirm the doctor’s involvement, after which, Thalamos will pay the doctor directly.
Can I reject a payment request?
Yes. There is a reject or accept option for when a doctor sends you a payment request.
Can I add notes or feedback when responding to a payment request?
Yes. Notes and feedback are part of the AMHP response flow.
What if the doctor attended, but the assessment did not happen?
Use the assessment not possible / call-out fee option.