Frequently Asked Questions
How do I log into eMHA by Thalamos
Enter your email address
If you are required to enter a password you ill be prompted to do this, otherwise you will be logged straight in with single sign-on.
What should I do if I do not have access to the correct teams?
Once you have been sent a form, you will have the option to ‘Accept’ or ‘Decline’ it. If there is a mistake on the form you can click decline, and input the reason why. This will then be sent back, and the person will be notified why.
How do I save Thalamos as a desktop short cut?
Go to emha.thalamos.co.uk on Microsoft Edge. Click the three dots (...) in the top right hand corner of the page. Hover over ‘Apps’ and then click ‘Install this Site as an App’. You can then rename the short cut if you wish. It will now appear on your desktop and you can click this to open the eMHA by Thalamos log in page.
I have forgotten my password
I am not receiving any emails from Thalamos
- Please check that your email on eMHA is correct, or if you are being sent forms as a guest user, that your email is being entered in correctly.
- Please also check your junk/spam folder in your email.
- If this is blocking urgent care, then please contact us on 0203 886 0385.
I am not receiving a password reset link to my email.
Go to your profile by clicking you name in the bottom left-hand corner of the page
Ensure its fully updated and you have added in your accreditations e.g. your PIN number, or your AC or s12 expiry date.
Please refresh the page or log out and log back in to complete the form
What happens if I need access to a team and I don’t have access (and it may be out of hours)
There should be an agreed process of how you request access, we will then be able to give you access to the relevant teams. Long term - we will be creating an external admin function so Trusts can manage their own user access
Revert to paper if needed
Can all us 24/7 on the phone if its an urgent issue
You can change the patient details on the patient page
This will update the patient information on any in-progress (unsigned forms), and on any future forms. It will not update any signed forms.
I have not received a form I have been sent, or cannot locate a form that has been completed on eMHA by Thalamos
I do not have a Thalamos account and I need training and access
Please reach out to your team or ward manager who should then email us to request access. Please include name, email address, role and team that you require access to. You can also request via the MHL Team who will be able to contact eMHA by Thalamos. Training is delivered via Virtual Academy so please contact them for training.
Find the form or admission in the caseload
Click the form name to view the form
Click the send button in the bottom right-hand corner of the page
Enter the email address of the person or team you would like to send the form to
Go to search patient on the left-hand side of the page
Enter the patient’s information, if there is a result you can select the patient, if there is no result you can create the patient
Select start form within the patient page, choose the form you would like to complete from the dropdown list and continue.
You will be using Version 1 if you are a SOAD, or a London NHS 136 Dashboard user.
I cannot log in using the new log in page
Log in links:
Version 1:
Version 2:
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