How do I log onto eMHA?

1. Go to emha.thalamos.co.uk
   
2. Enter your email address
   
3. If you are required to enter a password you will be prompted to do this, otherwise you will be logged straight in with single sign-on.
   
4. If you are having trouble logging on, please contact your local service desk. Click this link to confirm the correct details. 

I do not have a Thalamos account and I need training and access

1. You will need to get in touch with your local service desk. Click this link to confirm who you need to contact for access issues.
   

What should I do if I do not have access to the correct teams?

1. You will need to get in touch with your local service desk. Click this link to confirm who you need to contact for access issues.
   

I have forgotten my password

1. Enter your email address to the log in page and click continue, you will then have the option to click ‘Forgot password’. Enter your email address and click continue and you should be emailed a link to reset your password.  

How do I save Thalamos as a desktop short cut?

1. Go to emha.thalamos.co.uk on Microsoft Edge. Click the three dots (...) in the top right hand corner of the page.
   
2. Hover over ‘Apps’ and then click ‘Install this Site as an App’.
   
3. You can then rename the short cut if you wish. It will now appear on your desktop and you can click this to open the eMHA by Thalamos log in page. 
   

I am not receiving any emails from Thalamos

1. Please check that your email on eMHA is correct, or if you are being sent forms as a guest user, that your email is being entered in correctly.
   
2. Please also check your junk/spam folder in your email.
   
3. If this is blocking urgent care, then please contact us on 0203 886 0385.
   

I have not received a One Time Passcode, or I am being asked to enter a One Time Passcode and I don't know where to find this

1. Please review our help pages on how to sign in with MFA/One Time Passcode here.
   
2. If you are still having trouble (e.g. you have a new phone and need to set up MFA again) please can in touch with your local help desk and ask them to reset your MFA. You can find their details here.

I don’t have the option the start a form

1. Go to your profile by clicking you name in the bottom left-hand corner of the page  
   
2. Ensure its fully updated and you have added in your accreditations e.g. your PIN number, or your AC or s12 expiry date. 
   
3. You will only be allowed to complete certain forms once you have done this.
   
4. One you have updated your profile please refresh the page or log out and log back in to complete the form

I've made a mistake, can I edit a form?

1. If a form needs to be rectified under s15 of the Act, an MHA Admin can request an amend. Please see our help guides on how to do this here.
   
2. If a form needs to be redone and it is not a s15 amend, we advise you to create a new form and complete it again.  
   

I have been sent a form with mistake, can I send it back?

1. Once you have been sent a form, you will have the option to ‘Accept’ or ‘Decline’ it.
   
2. If there is a mistake on the form you can click decline, and input the reason why. This will then be sent back, and the person will be notified why.
   
3. If you decline a form you will no longer have access to this form in your caseload. To 

I have not received a form, or cannot locate a form that has been completed on eMHA by Thalamos

1. Log in to eMHA by Thalamos and go to ‘Search Patient’. Enter the patient’s details and click search.
   
2. If there is a result you can select the patient. You can then scroll down to see any in-progress and completed forms and where they have been sent. 
   
3. If you still cannot locate a form, please contact the MHL Office.
   

How do I re-send a form?

1. Find the form or admission in the caseload  
   
2. Click the form name to view the form
   
3. Click the send button in the bottom right-hand corner of the page  
   
4. Enter the email address of the person or team you would like to send the form to 
   

How do I complete a form if I have not received the previous papers (e.g. completing H3 if section papers have been done on paper) via eMHA by Thalamos?

1. Go to search patient on the left-hand side of the page  
   
2. Enter the patient’s information, if there is a result you can select the patient, if there is no result you can create the patient 
   
3. Select start form within the patient page, choose the form you would like to complete from the dropdown list and continue