I have completed my profile but my name and address isn’t automatically pre-populating when I fill out a form.

Click on 'Account settings' in the top right-hand corner of any page and then click on 'Profile'. Ensure you have ticked both the 'Autofill forms with these details tick' boxes and 'Save Changes.'

Please make sure you see the green banner at the top of the page, with the words, 'Profile updated successfully,' before clicking home. 

I’ve forgotten my password.

Simply click 'Forgotten password' on the log-in screen and you will be directed to enter your email address so that a reset password link can be sent to you. If you don’t receive this email, please check your junk/spam folder. If you do not receive this email, please give us a call and we can help you get logged in quickly. 

I’ve deleted a form, how do I retrieve it?

In order to maintain strict security and patient confidentiality, once a form has been deleted it cannot be retrieved. The best option is to contact any recipients of the form to see if they still have a copy. You should refer to your local policy info for retention periods.

I've noticed a mistake on a form that I have already sent, how do I amend this?

Once a form has been sent you cannot amend the form. To correct a mistake you will need to start a new form, or you can download, print and manually amend the form. In this case, you will need to date and sign next to the amend.