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Why am I seeing incidents are not London Trusts? | The dashboard shows incidents based on the BTP Sector ID where the incident takes place. This is selected by the officer. This means that a BTP officer could select that an incident happened in a London Sector ID, but took them to a POS outside out of London. This has been done, as BTP is a national force, and Sector ID is the most reliable information to define where a incident has taken place. If we limited it to London POS, then there is a risk that we would not capture any London POS that have been entered manually.
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Why do I have access to two s136 dashboards and when will these be integrated? | You will have access to two dashboards to ensure you have access to historic data as well as data from May onwards. There is roadmapped activity to integrate the data from the old dashboard to the new dashboard to ensure you can access them form the same place.
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What if a specific graph is not showing? | |
Why are some ‘over time’ graphs starting in 1999? | This is due to a manually entered user error by an officer. A fix is in to have the default view be from 31st July 2025, which is when the data actually starts. You can put a time filter on the whole dashboard manually: 
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Why does the London Borough filtering not apply to BTP incidents? | |
The dashboard is not working/not loading properly | Please send a message to our support team at support@thalamos.co.uk who will be able to investigate. |
I would like to request access for myself or someone else. | Please send your request to support@thalamos.co.uk with appropriate authorisation from someone in your Trust. |
I am not able to login/reset my password | Please ensure that you are logging into eMHA.thalamos.co.uk. If you have an email address with Single Sign On ensure that you are entering the correct password to your NHS Mail account. |