Technical Support:
For issues such as those listed below, MPS Officers should contact the technology department via the Digital, Data and Technology (DDaT) service desk.
- Authentication troubleshooting and resolution including issues relating to usernames and Client specific Single Sign On (SSO) issues
- Common usability issues encountered by users which are not caused by a fault to the software
- Any issues relating to internet access issues with end user devices
Other Support:
For any policy related support on the application of the Mental Health Act/Mental Capacity Act or other process questions, MPS officers should visit this intranet page: http://mpsweb.intranet.mps/policing/publicprotection/mental-health-policy/
If the above options are unable to resolve an issue as the Software is not functioning as intended, the Digital, Data and Technology (DDaT) service desk may escalate the issue for support with the Service Provider.
If you require urgent support with Form434 V2 please call Thalamos Support on 0203 886 0385 or email us at support@thalamos.co.uk.