FAQs

What do I need in order to sign up for a Thalamos Assess account?

You don’t need a Thalamos Assess account to review any forms or to complete a H3. You just need to enter your name and email address that the form was sent to, just ensure this email mirrors the spelling that the sender used.

How secure is Thalamos Assess?

Only doctors and AMHPs have access to the forms they’ve completed, they can decide to share these with the relevant Nurse or MHA Admin team member. The Thalamos team do not have access to anything other than the professional details of registered users. This is so we can make sure only registered professionals are using the service. All information on the platform is encrypted at rest and in transit.

What MHA forms are available on Thalamos Assess?

You can receive section 2 and 3 admission forms and you can complete the H3 form on Thalamos.

Do the digital forms contain all the same information as the paper MHA forms?

Yes. Once complete the forms are identical to the statutory forms, just a digital version. When completing a form, you might notice that the forms aren’t quite identical to the pink ones you are used to completing. This is because they have been simplified to make them less clunky, quicker and simpler to complete.

Are the forms automatically uploaded to our EHR and other record systems?

At present, forms must be downloaded from Thalamos Assess and attached to local record systems. In time they will automatically be uploaded from Thalamos Assess.

Who can I send forms to?

You can send forms to the MHA Staff included in the Local policy info section.

How do I access previous forms I have completed?

You can only access one set of forms at a time. Past admission paperwork should be accessed on local record systems.

When I try and access a form it says the name and email do not match.

Please enter your name and the email address that the form was sent to. This could be different than your personal NHS email address.

When I try and access a form it does not work or freezes.

Please ensure you are not opening the form link in Internet Explorer as we do not support it since it is being discontinued.

How many days do we have until the link in form email notification expires?

You have 16 days to access the forms through the link, after that the link expires, and the form will have to be re-sent.

I’ve received notification that I have a new form to review however I can only see an old form when I log in.

Every time you finish work on a particular patient’s forms you have to close the session. If you don’t close the session you won’t be able to access any subsequent forms. Check if you are still logged in and if so close the session and click on the link again.

I’ve entered my name and email address but I can’t log in

The log in details that you enter have to match what the sender used. You will have to look at the email to ensure you are inputing the email that the form was sent to, this could be your team email or individual email address. 

I’ve received a notification that I have a new form to review however I can only see an old form when I log in.

Every time you finish work on a particular patient’s forms you have to close the session. If you don’t close the session you may not be able to access subsequent forms. Check if you are still logged in and if so, close the session and click on the link again

I’ve deleted a form, how do I retrieve it?

In order to maintain strict security and patient confidentiality, once a form has been deleted it cannot be retrieved. The best option is to contact the sender of the form to see if they still have a copy.