BTP Support

BTP Support

Technical Support:

For issues such as those listed below, BTP Officers should contact the technology department via the Hub on Tracks. 

  1. Authentication troubleshooting and resolution including issues relating to usernames and Client specific SSO issues
  2. Common usability issues encountered by users which are not caused by a fault to the software
  3. Adding or removing users access and other onboarding / off-boarding processes
  4. Any issues relating to internet access issues with end user devices 

Other Support

For any issues related to the application of the Mental Health Act or other process questions, BTP officers should contact the Integrated Mental Health Team based in FCRB [from October 2025 - contact details to be confirmed] or try to phone the local pathway in the first instance.  

 

For details on arranging training, access to help guides or other support services, BTP Officers should visit the MH Forms page on Tracks.

 

If the above options are unable to resolve an issue as the Software is not functioning as intended, the BTP technology service desk may escalate the issue for support with the Service Provider.


If you require urgent support during the pilot - please call Thalamos Support on 0203 886 0385 or email us at support@thalamos.co.uk.